| Who we are and who we serve
The Alliance for Performance Excellence is dedicated to enhancing the growth and sustainability of Baldrige focused programs by serving our membership. Our key stakeholders include Baldrige focused programs, organizations wanting to improve and key partners including the Baldrige Foundation and the National Baldrige Program.
How we serve
The Alliance serves our members through our strategic committees and associated task forces. These committees include:
- Member Relations- developing program members, identifying and meeting member needs
- Financial Strength- building financial strength of all member programs
- Governance- providing transparent and systematic visionary governance
- Customer and Market Strength-providing outreach tools and information for members and stakeholders
Board of Directors
Mike Belter, APCo Generation Financial Manager, American Electric Power Company, Columbus, Ohio
Bill Denney, Chief Executive Officer, Quality Texas Foundation, Dallas, Texas
Don Fisher, Executive Director, The Mid-South Quality Productivity Center, Memphis, Tennessee
Wayne Foraker, Senior Director, Office of Institutional Assessment, University of Phoenix, Phoenix, Arizona
Julia Gabaldon, President/CEO, Quality New Mexico, Albuquerque, New Mexico
Kay Kendall, President and Board Chair, MassExcellence, Lowell, Massachusetts
Paul Kuchuris, President & Chief Executive Officer, The Lincoln Foundation for Performance Excellence, Naperville, Illinois
Mike Langridge, IRPE Executive Council Member, iowa Quality Center, Marion, Iowa
Brian Lassiter, President, Minnesota Council for Quality, Minnetonka, Minnesota
Tom Mauro, Executive Director and CEO, Colorado Performance Excellence, Denver, Colorado
Steven Mayfield, Senior Vice President and Director, AHA Quality Center, American Hospital Association, Chicago, Illinois
James L. Melsa, Dean Emeritus, College of Engineering, Iowa State University, Naperville, Illinois
Liz Menzer, Executive Director, Wisconsin Forward Award, Inc., Madison, Wisconsin
Thomas Schamberger (non voting), Executive Director, Foundation for Malcolm Baldrige National Quality Award, Inc., Maryville, Illinois
Karen Shepard (non voting), Executive Director, Arizona Quality Alliance, Scottdale, Arizona
Jennifer Sprecher, Executive Director, Washington State Quality Award, Keyport, Washington
Victoria Taylor, Executive Director, Georgia Oglethorpe Award Process, Inc., Atlanta, Georgia
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Michael Levinson, City Manager
City of Coral Springs, Florida
2007 Malcolm Baldrige National Quality Award Recipient
“We gravitated towards the Baldrige process because we were looking for a quality management program that was holistic in its approach and customer-focused. We also felt that by joining our state award program, initially, we would learn how to walk before we would run.
People say why Baldrige, my answer is very simple: Triple-A bond ratings on Wall Street from all three rating agencies, bringing capital projects in on-time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating.
If you’re interested in meeting the needs of your customers in the most cost-effective way - if you want to do it better, cheaper, and faster, and live within your means - there’s no better way to do that than to work with your state quality program and the Baldrige criteria.”
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